Our focus is on providing excellent quality to ensure our customers are satisfied

• The STÜKEN quality policy was produced to support our commitment to satisfying our customers’ varying requirements to the best possible degree.
• It can be broken down into 10 main principles, according to which quality is a crucial strategic success factor. Our mindset and actions revolve around our customers and above all, their happiness. The quality policy focuses on the responsibility held by each individual employee. Continuous improvement forms the basis for our quality awareness.
• The STÜKEN management is responsible for ensuring the quality of products and overall quality management. The quality management representatives report directly to the management board.
• Our quality policy forms part of our overarching company policy. Managers are responsible for communicating the policy. Quality targets are agreed with employees. The quality policy and quality targets are based on our strategic business plan. Each year, specific quality targets are set for the various areas of responsibility on the basis of our strategic company targets.
• We strive to constantly improve our product and process quality along with factors that can influence them, including strip materials, machinery and processes. Our commitment to continuous improvement involves benchmarking our company to the best in the business and their products. Our goal is to be the market leader.
• Quality is not achieved through inspection but instead through proficient production processes. To this end, we have incorporated self-inspections in production as part of each employee’s responsibility for quality.
• We maintain a zero-tolerance approach when it comes to errors in line with our zero-defect strategy. First and foremost, our priority lies in prevention to avoid errors. This involves identifying areas for improvement and pursuing improvement measures. Should errors still occur despite these measures, they need to be identified as early as possible and remedied with effective corrective measures. We rely on the PDCA method to ensure the effectiveness of any actions taken.
• Each employee is responsible for the quality of their own work within the scope of their position. In turn, managers are responsible for providing the working conditions required to achieve quality targets. This includes enabling related employee education, training, and qualifications along with providing all information required, for instance the task and work location.
• As part of our quality policy, we comply with occupational health and safety legislation and contribute to lasting environmental protection.
   

The Management

• We understand quality as a strategic success factor.
• We always act with the goal of achieving complete customer satisfaction.
• At every workplace, we contribute to meeting customer requirements on our own responsibility.
• We compare ourselves with the best and strive for a leading position.
• We promote quality awareness and see this as a management task.
• We promote the skills of our employees.
• We focus on preventing mistakes and learning from them in order to eliminate them permanently.
• We understand continuous improvements as the basis of our quality awareness.
• We have a comprehensive quality management system at our disposal.
• We commit our suppliers to our quality requirements.

The Management

Our quality management system meets a large number of internationally recognized standards. It is subject to continuous improvement. Find out more.

We use a computer-aided quality management system and use modules for:

• inspection planning
• incoming goods inspection
• production monitoring and process control
• outgoing goods inspection
• monitoring of measuring equipment
• FMEA
• action management
• complaint processing (internally/externally)
• data storage and backup

Daily archiving of all quality data. Access to data history is possible at all times.

Quality assurance through operator self-check at approx. 120 measuring stations equipped with digital measuring equipment in the production area. Data is transferred directly to the network.

Our measurement equipment includes among others:

• three-coordinate measuring machines
• optical measuring machines
• form tester
• contour measuring systems
• roughness testers
• hardness tester
• scanning electron microscope
• measuring microscopes
• X-ray fluorescence layer thickness measurement
• Corrosion protection tests (salt spray test, wet cabinet)
• eddy current crack testing
• particle counters
• various product-related measurement solutions